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Plan changes

How plan changes work on Coassemble, and what you can still manage yourself in the billing portal.

Plan changes on Coassemble happen through a conversation with our team rather than a self-serve checkout. Go to Settings > Plans and Billing and select Talk to us, and the team will help with any change: moving up a plan, resizing a commitment, or starting a partnership conversation.

How do I change my plan?

Reach out in the live chat and our AI support will loop in a human. Commercial details, like timing and price, are covered in that conversation.

What can I still do myself?

Billing management stays self-serve. From Settings > Plans and Billing, select Manage your plan to open the billing portal, where you can download invoices and receipts and update your payment method. If you're on a legacy self-serve plan, you can also cancel your subscription from the portal at any time.

Will changing plans affect my courses?

No. Your courses, content and workspace stay exactly where they are when you change plans. What changes are your allowances and the features available to you, including sharing mechanisms. The team confirms exactly what your allowances will be before anything changes, so there are no surprises.

I'm on a legacy plan. What does this mean for me?

Nothing changes automatically. You keep your plan, price and allowances. Self-serve upgrades and downgrades are no longer available, so if you'd like to move to a current plan, select Talk to us and the team will find the right fit.

Cancelling

  • On a legacy self-serve plan: cancel any time from the billing portal under Manage your plan. You keep access until the end of your current billing cycle, no further payments are taken, and your account then reverts to Flow.

  • On a current plan: cancellation is handled with the team. Select Talk to us in Settings > Plans and Billing.

Frequently asked questions

Can I upgrade or downgrade in-app?

No. Self-serve plan changes have been replaced with a conversation: select Talk to us in Settings > Plans and Billing and the team will help.

Will I lose my courses if I change or cancel my plan?

Your courses stay in your workspace. If you cancel, you keep access until the end of your current billing cycle.

Can I still cancel my subscription myself?

If you're on a legacy self-serve plan, yes, any time from the billing portal. On a current plan, cancellation is handled through a conversation with the team.

Can I move back to a legacy plan later?

No. Legacy plans are closed, so once you move onto a current plan you can't move back.