Payments & billing
How Coassemble billing works, and where to manage invoices, payment details and your subscription.
You manage billing from Settings > Plans and Billing, where Manage your plan opens the billing portal for invoices, receipts and payment details.
How is Coassemble billed?
- Current plans are annual contracts. Monthly payment schedules are available on request, and custom billing arrangements such as invoicing are agreed as part of your conversation with the team.
- Your invoice is one number. Usage is never billed meter by meter, and there's no automatic overage billing on any plan.
- Paying up front saves two months compared with paying monthly. Current prices for both options are on the Coassemble pricing page.
Common billing tasks
Download a tax invoice or receipt
- Go to Settings in the left sidebar.
- Select Plans and Billing.
- Select Manage your plan to open the billing portal, where you can view your billing history and download invoices and receipts.
Update your payment details
- Go to Settings in the left sidebar.
- Select Plans and Billing.
- Select Manage your plan and follow the prompts to update your payment method. The new details are used for future billing.
Cancel your subscription
If you're on a legacy self-serve plan, you can cancel any time from the billing portal. Access continues until the end of your current billing cycle, no further payments are taken, and your account reverts to Flow at the end of the cycle. On a current plan, cancellation is handled with the team: select Talk to us in Settings > Plans and Billing.
If you're on a legacy plan
Your billing continues as it is today: same plan, same price, same billing cycle, all managed from the billing portal. Nothing about your arrangement changed when Coassemble moved to its current plans.
Frequently asked questions
Can I pay by bank transfer or get an invoice before paying?
Card payment is the default. Custom billing arrangements, including invoicing and bank transfer, are agreed as part of your conversation with the team, so raise it there.
Do you offer a discount for not-for-profits?
Yes, we offer a not-for-profit discount. Mention it in your plan conversation with the team.
How can I request a refund?
Coassemble doesn't provide refunds. If you cancel, you keep access until the end of your current billing cycle and no further payments are taken.
Will I be charged for going over an allowance?
No. There's no automatic overage billing on any Coassemble plan. AI allowances stop when you reach them and start again at the next reset, and if your recipient numbers grow past your allowance we'll reach out for a conversation about sizing.
Why is there a "GST (Australia)" line on my invoice?
You may notice a "GST (Australia)" line on your invoice showing $0, meaning no tax has been charged. Because Coassemble is based in Australia, our invoices include a GST line by default. For customers outside Australia, this calculates to $0 in whatever currency you're billed in, correctly reflecting that no Australian tax is owed, so your total is unaffected. If your billing address is in Australia, GST is applied at 10% as expected.
Can I pay monthly instead of yearly?
Yes. It's a yearly commitment but monthly payment is available, so raise it in your conversation with the team. Paying up front saves the equivalent of two months either way. Both prices are on the Coassemble pricing page.